Terms & Conditions

1. Order


We offer the possibility to order conveniently via our online-shop, by fax or by phone. For mutual safety, orders from abroad are not accepted by telephone.


2. How to pay


a) By payment in advance

When ordering by payment in advance, the ordered goods will be sent as soon as the invoice amount is credited to our bank account.

b) By credit card / PayPal

For our customers, we offer payment by Mastercard or Visa credit cards.

c) By voucher

Please note that the amount of the gift-voucher (if you have several gift-vouchers: the sum of all gift-vouchers) can not be higher than the order amount. Vouchers are not redeemable for cash.

Advice: Please indicate your e-mail-address when ordering. You then automatically receive an acknowledgement-e-mail regarding the receipt of your order with all necessary details for the desired way of payment.


3. Delivery


We choose the most favourable way of dispatch for your delivery. Of course we deliver your orders at your home address. Should the carrier not be able to deliver the goods, we will inform you in writing. You then have the choice to either have the goods delivered again or to pick up the goods at a depositary near your home address. If not avoidable, we reserve the right of effecting partial deliveries.


We insure all parcels up to a value of 2500,- €, since the risk of transport passes over to the buyer once the goods are handed out to the carrier. This service is free of charge for our customers. Please consider that customs' fees and import purchases taxes will be charged when the goods are exported to non-eu-countrys and we do not know how much this will cost you. The customs authorities in charge will be able to inform you about these charges.


For deliveries to not EU-countries additional taxes, customs and other costs can occur. Further information for possible costs can be found on the following websites:





According to our terms and conditions, the display of our products in our online shop does not represent a legally binding offer; instead it is a non binding online-catalog.

By clicking on the button “finalizing order with binding payment duty” you are placing a binding order of all goods in your shopping basket. The order confirmation is sent out immediately after placing your order, but does not constitute a contract acceptance. We can accept your order by sending out a contract note per E-mail or by sending out the goods within 5 days.

© 2016 by STARK Bamboo Bike




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